QUEUELIVE is a Queue Management System which is used to effectively manage queues at any customer facing outlet, be it retail stores, banks, hospitals, educational Institutes, etc. In the eyes of your customers and your staff , automation of queue management creates a win-win situation by improved delivery time and benefits to both parties.
It is a Smart Centralised System which allows the managers to connect all their outlets/organisation with one centralised system and servers and thence allows them manage all the reporting, queues, delivery time of all from one central point.The key component of the system is a token issuing system, which generates tokens for customers based on the nature of interaction they wish to have. The staff calls on the next person in queue on push of a button and the token is flashed on a big screen. The queue traffic, customer numbers and peak periods in the branch can be precisely analyzed and evaluated with the help of business analyzers and reporting tools. In situations like where one outlet is over crowded or have an issue operating then with the help of the system the people’s queue could be transferred to other nearby outlets.
Features
Why QueueLive
The ROI and success of any business depends upon the customer satisfaction and higher retention rate. Few of the major elements which plays an important role in assuring the same are Quality of the Service Provided, Customer Satisfaction, Quick or Less Delivery Time, etc. Queuelive helps the organisation in addressing few of the aforementioned leading to higher ROI and productivity contributing to the growth of the organization.
Integrated System to Improve Customer Satisfaction
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100+ Happy Clients
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We use the services of PinnacleWorks, for external and internal projects from time to time. They are committed in delivering quality projects and customer satisfaction which is of utmost importance. Hope they continue meeting our expectations with their out of the box thinking and works.
Director, Channel Technologies
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I have known Ankit and Sarvagya from past 6 years. They have worked with me and my team on various projects when it came to technology. The technical consulting and services provided by them was incomparable. A major credit of our success goes to them. I highly recommend them to any firm.
Co-Founder, MilkBasket
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I’d like to share how happily surprised I am with the professionalism, communication and the overall positive manner I experienced at PinnacleWorks. While I always expect to be treated well for service that I pay for, I am all too often underwhelmed with the services I receive. Cheers to team PinnacleWorks!
Marwadi University
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Am I satisfied with Superbot? Well yes, I am, but more than the superbot I must put on record that it is the people behind that makes it work all the more. Superbot is a real-time mirror of your brand equity and also a superb interactive tool for your consumers. The accuracy of the data that one gets from is what makes it a must-have on your web presence. My heartiest congratulations to the crack team of Superbot and as they are aware, we are with them for a long long time.
Head of Marketing Communications, MIET Group of Institutions
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We are happy with the deliverables of Superbot as it redefined the conversations and accelerated the effort of team REVA! This interactive tool adds value to chats by engaging the user with personalized responses. I would like to emphasize that it should be an integral part on a website as it is a great scaffold for the accuracy of data. Congratulations, Team Pinnacle!
Vice-Chancellor, REVA University
